Customer-driven retail
growth
Amplify helps retailers attract, convert and retain customers across the omnichannel journey
Retailers know they need to deliver an exceptional customer experience in order to stay competitive in an increasingly complex landscape.
However, they often miss important insights about how their customers shop - over long periods of time, across many touchpoints, and driven by attitudes and contextual triggers.
Their cx efforts can be disconnected, focused on isolated points in the journey, and don’t leverage all the data they have.
Amplify uses Omnichannel Experience Engineering to deeply understand a brand’s end to end experience and design holistic, personalized journeys that anticipate customer needs and facilitate the behaviors that drive business results.
We apply a human-centered process to solve hairy problems that cut across retail organizations
An in-depth, human picture of the real experience of shopping with your brand, supported by analysis of the data powering the journey and impact of key customer moments.
Engineers personalized, omnichannel journeys, processes and interactions that zero in on your brand’s desired outcomes.
Collects critical feedback and measures how new shopping experiences change customer behavior, giving stakeholders the data they need to decide where to invest.
Amplify's results in our clients words
50% growth in one quarter
“We grew 50% from Q4 2022 to Q1 2023. There’s not a lot of times in a merchant’s or retailer’s career where you can say you’ve done 50% more in Q1 than you did in Q4, but that’s the growth trajectory of the marketplace model.”
Growth strategy in eight weeks
On-point, planned and executed well, a partner to help me be successful.
Amplify were able to successfully execute on the details as well as see the patterns in the work.
Amplify pieced together the project to be successful in both the moment and the soon-to-be future.
Total product and business pivot in six months
“Working with Amplify was an absolute game-changer for BaKIT Box; their expertise in segmenting our customer base and swiftly incorporating customer feedback into product redesigns was remarkable. Grateful for their efficient collaboration, they significantly elevated our business trajectory in record time.”
Our Process
Clarify
The biggest customer, data and business problems to solve
Visualize
Testable solutions of where and how to play
Measure
Change and impact, prioritize opportunities, and move forward
