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luxury retailer

Total retail transformation

How could a brand capture more wallet share from luxury customers? By deeply understanding what moved them through a non-linear process - and where their brand fell short.

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LATEST PROJECTS
Using personalization to drive customer loyalty

Using personalization to drive customer loyalty

Experience Design
Designing an omnichannel registry experience

Designing an omnichannel registry experience

Experience Design
Increasing selling effectiveness with AI

Increasing selling effectiveness with AI

User Research
Marketplace innovation

Marketplace innovation

Strategy
Clarifying the next big opportunity

Clarifying the next big opportunity

Strategy
Rethinking a product for a smaller audience

Rethinking a product for a smaller audience

Strategy
Launching a community for runners

Launching a community for runners

Service Design
Making life insurance decisions simple

Making life insurance decisions simple

Strategy
Contact

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Get in Touch
Get in Touch